# Troubleshooting¶

## self.InsufficientTokens(f”Insufficient token balance ({self.token_agent})¶

There is an insufficient amount of NU in your staking account.

## ValueError: {‘code’: -32000, ‘message’: ‘no suitable peers available’}¶

This is a Geth error and not related to nucypher. You are probably running a light node that needs full nodes willing to serve information to it, but no such nodes were found (a frequent problem on the Goerli Ethereum testnet).

## nucypher.blockchain.eth.interfaces.ConnectionFailed: Connection Failed, is IPC enabled¶

The provider URI may be incorrect.

For example: if the scheme is ipc:// then the path should be appended as is to the end ipc:///home/… i.e. THREE slashes not two.

## Validation error: ‘code’: -32000, ‘message’: ‘gas required exceeds allowance (8000000) or always failing transaction¶

This is a generic exception thrown by Geth meaning “Transaction Failed”. This error can be caused by a variety of reasons. Each time require() fails to validate a condition in a contract without a corresponding check in the nucypher client itself, this error is raised. Over time, as we update the client, this generic error will become extinct.

In the most common cases:

• Ensure that your worker is bonded to a staker. You can confirm by running nucypher stake list and check that Worker is set correctly i.e. not 0x0000.

• If your worker is configured, ensure that the worker address has ETH and that the correct worker address is provided in the Ursula configuration file. You can view worker configuration by running nucypher ursula config

## builtins.ValueError: {‘code’: -32000, ‘message’: ‘insufficient funds for gas * price + value’}¶

The Ursula node does not have enough ETH to pay for transaction gas. Ensure that your worker address has ETH.

## Warning! Error encountered during contract execution [Out of gas]¶

The Ursula node does not have enough ETH to pay for transaction gas; ensure that your worker address has ETH.

## RuntimeError: Click will abort further execution because Python 3 was configured to use ASCII as encoding for the environment¶

Try setting the following environment variables:

export LC_ALL=en_US.utf-8
export LANG=en_US.utf-8


## builtins.FileNotFoundError: [Errno 2] No such file or directory: ‘/<path>/.cache/nucypher/log/nucypher.log.20191227’¶

This is an artifact of upgrading Ursula - remove the directory <path>/.cache/nucypher/log and restart Ursula.

## web3.exceptions.BadFunctionCallOutput: Could not transact with/call contract function, is contract deployed correctly and chain synced?¶

This error usually means your blockchain data is not synced.

If using Geth, ensure that Geth is fully synced. You can use the --exitwhensynced flag which causes Geth to exit once fully synced.

When using parity in light mode, this is raised when the light node cannot satisfy the call/transaction, e.g. not enough full nodes are serving requests.

## ValueError: {‘code’: -32000, ‘message’: ‘could not decrypt key with given password’}¶

Potential reasons:

1. You may be using the wrong password for your ethereum account.

2. You may be using the wrong ethereum account.

3. If trying to collect rewards, this is a known bug in our code - rerun the command without the --staking-address option.

## ValidationError: The field extraData is 97 bytes, but should be 32. It is quite likely that you are connected to a POA chain¶

Add the --poa flag to your command and try again.

## ValueError: {‘code’: -32601, ‘message’: ‘the method web3_clientVersion does not exist/is not available’}¶

Ensure that the intended signer used is not mistakenly specified as a provider.

To view your existing nucypher configuration

nucypher stake config


and to update values

nucypher stake config --signer <SIGNER PATH> --provider <YOUR PROVIDER URI>